Privacy Policy

Last updated: October 2026

At Healing Hertz, your privacy matters. We believe everyone deserves to feel comfortable, respected, and confident about how their personal information is handled.

This Privacy Policy explains how Healing Hertz collects, uses, protects, and manages personal information when you visit healinghertz.ca, contact us, book a session, or participate in our sound healing experiences.

Information We Collect

Depending on how you interact with Healing Hertz, we may collect:

Contact information: Your name, email address, telephone number, and information you provide when contacting us or booking a session.
Booking information: Appointment dates, services selected, and relevant communications.
Client wellness information: Information you voluntarily provide through intake forms, wellness assessments, consent forms, or conversations before and during your session. This may include health conditions, sensitivities, accessibility needs, or other information relevant to your comfort and safety.
Payment information: Payments may be processed through Stripe. Payment card information is handled by the payment processor rather than directly by Healing Hertz.
Website information: Basic technical information that may be collected when you visit our website, such as browser type, device information, or website activity.

How We Use Your Information

We collect and use personal information only for appropriate business purposes, including:

Scheduling and managing appointments
Communicating with you about your sessions
Understanding your needs, preferences, and any relevant safety considerations
Processing payments and maintaining necessary business records
Responding to questions and requests
Maintaining and improving our website and services

Your Wellness Information and Confidentiality

We understand that information shared through wellness assessments and intake forms can be personal and sensitive.

This information is collected to help us understand your individual needs, respect your boundaries, and make appropriate adjustments to your sound healing experience.

We aim to collect only information reasonably necessary for these purposes and handle it with care and discretion.

Your personal wellness information will not be used for marketing or publicly shared without your separate permission, except where disclosure is required or permitted by law.

Consent and Your Choices

By providing information to Healing Hertz, you agree to its collection and use for the purposes explained to you.

Where sensitive personal information is requested, we will seek appropriate consent.

You may ask questions about the information we collect or withdraw consent for certain uses, subject to applicable legal and business requirements. Withdrawing consent may affect our ability to provide a requested service.

Sharing Your Information

We do not sell your personal information.

We may use trusted third-party service providers to support our website, booking system, email communications, and payment processing. These providers may process information as necessary to deliver their services.

We may also disclose information where required or permitted by law.

Protecting Your Information

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, or disclosure, with particular care for sensitive wellness information.

However, no electronic storage system or internet transmission can be guaranteed to be completely secure.

Keeping Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting, and business recordkeeping requirements.

When information is no longer required, we take appropriate steps to securely delete or dispose of it.

Your Privacy Rights

You may contact Healing Hertz to:

Request access to personal information we hold about you
Ask us to correct inaccurate information
Request deletion of information, where legally and practically permitted
Ask questions or raise concerns about our privacy practices

Website Cookies and Technology

Our website may use cookies or similar technologies to support website functionality and understand how visitors use the site.

The specific technologies and any available privacy choices will depend on the website services in use.

Updates to This Policy

We may update this Privacy Policy as our services, website features, or privacy practices change. The latest version will be posted on this page with its updated date.

Contact Us

For questions, requests, or concerns about your privacy, please contact:

Healing Hertz

Burlington, Ontario, Canada

Email: info@healinghertz.ca

Website: healinghertz.ca